VINE Transit Service Policies

VINE Policies

What you need to know when riding the VINE

 

 

 

Conduct: To keep VINE Transit Services enjoyable for all, smoking, eating, drinking, radios playing sound without earphones, littering, vandalism, offensive language or behavior or animals (unless a service animal is in a pet carrier) are not permitted.

While on the Bus: We suggest that you remain seated until the bus comes to a complete stop. If you must stand, use the handrails for safety. Seats near the front are reserved for elderly and disabled persons. Please move if requested by the driver.

Food & Drinks: To keep buses clean, open food and drink containers are not permitted on the bus. Travel mugs and sippy cups with tight-fitting, secure lids are OK.

Carry-On Items: Limit carry-ons to the size and number you can easily handle. Limit 4 bags up to 25 pounds each. No flammable or hazardous items.

Lost & Found: If you lose something on the bus, call the VINE Customer Service Office at (707) 251-2800. Tell us the date and time you lost the item, the route and a complete description of the item. Likewise, please inform the driver when you find something left on the bus.

 

 

 

Bus Stops: For your safety, buses stop only at designated bus stops. Look for signs clearly marked with the route information you need to complete your trip. It is recommended to be at the bus stop 5 minutes before the bus is due. To exit a bus, signal the driver by pressing (or pulling) the yellow or black mounted touch strips or pull cords. In smaller buses you may also tell your driver which stop you wish to exit.

Transfers: Transfers are issued free at time of boarding ONLY. Transfers are good for one hour from the time punched. There are no free transfers between the Routes 10 and 11 or to the Route 29.

Flag Stops: Routes 10 and 11 have a number of unmarked designated “Flag Stops” located throughout the Napa Valley. A flag stop is a location where a driver can safely pull over if a passenger is present and “flags down” the bus to request a pick up. Please contact the VINE Customer Service Office (251-2800) for a list and description of Route 10 and 11 Flag Stops.

Bikes on Buses: All buses (except VINE Go and Calistoga Shuttle) are equipped with bike racks, located on the front bumper of the bus, and can accommodate 2-3 bicycles at a time. Availability of bike racks is on a first-come, first-served basis. Bicyclists are responsible for loading, securing and unloading their bicycles. Bus drivers will not assist.

 

 

 

Common Wheelchair: The Americans with Disabilities Act (ADA) requires that all new fixed route buses (since the 1990 ADA law was enacted) must meet the definition of a “common wheelchair”. A “common wheelchair” is a three or four wheeled mobility device that does not exceed 30 inches in width and 48 inches in length as measured two inches above the ground, and does not weigh more than 600 pounds when occupied. The VINE service makes every effort to accommodate larger mobility devices whenever possible. Please call the Customer Service Office if you have any questions.

Securing Mobility Devices: All Wheelchairs and Scooters must be secured. You may transfer to a seat, or if you remain in your wheelchair or scooter, the driver will also recommend that you are secured with an over shoulder strap.

Walkers: The driver will secure walkers inside the bus.

Oxygen Units: If you need to travel with an oxygen unit, a portable unit is preferred. If you have a large oxygen cylinder, it must be transported in a holder on wheels or attached firmly to a manual wheelchair.

Boarding by the Wheelchair Lift: Passengers who prefer to board the bus using the lift should ask the driver to assist them.

Service Animals: Some people with disabilities have specially trained service animals to assist them in their daily activities. Service animals are welcome at all times. The service animal may travel on the floor beside its owner, or on the owner’s lap. Animals are not permitted to run free inside the bus, nor sit on bus seats.

 

Public Transit passengers with disabilities may request reasonable modifications be made to accommodate their use of public transit. Requests should be made in written form and submitted to the Manager of Public Transit at 707-259-8635, address: 625 Burnell St. Napa, CA 94559.

 

If you have questions about the safe boarding or the securement of your wheelchair, service animal or other mobility device, contact the VINE Customer Service Office at (707) 251-2800.